A useful agent needs to finish the work behind the conversation. I’m building around customer calls, messaging and the staff workflows that connect them.
Customer operations
I work directly with frontline staff to understand the requests they handle and the backlog they face. The builds combine voice and SMS with existing tools, explicit action boundaries and a path for staff to take over.
The goals are less manual work, shorter caller waits and fewer frustrating handoffs. This work is ongoing.
Software delivery and continuity
I’ve built harnesses and a ChatGPT plugin that let people and agents resume work across conversations with tasks, decisions and source context intact.
The implementation includes Python/SQLite persistence, API and MCP integrations, a hosted service with OAuth/PKCE, and checks for stale decisions and repeated changes. I direct the implementation and work hands-on with the systems.
Verification during execution
I check whether the intended action happened, whether it happened once, and whether the result matches what the user was told. That verification belongs throughout the workflow, alongside testing the conversation.